Compensation
The seller assume that the packing team will thoroughly check and then pack the products before delivery. Still, if the customer finds any disputed item inside the package, we suggest contacting us immediately. If proven, we will try to re-arrange to deliver that particular item. Or if the customer still doesn't agree, we will offer compensation as follows:
a) Some extra 'Reward Points' so customers can claim an additional discount with the next purchase.
b) In terms of heavy damage: We will redeliver the same new order as compensation.